● who is Cdiamondcoin OÜ and how you may contact us;
● the kinds of Personal Information which we may collect about you, the legal grounds and reasons for collecting this information, how it may be used and for how long we will keep it;
● any disclosure of Personal Information to third parties;
● your ability to access, correct, update, restrict use, ask us to transfer and/or delete your Personal Information;
● the extent of automated decision-making or profiling that we carry out using your Personal Information;
● the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control, and
● your rights to lodge a complaint.
Who is Cdiamondcoin OÜ
Cdiamondcoin OÜ is a company registered in the Republic of Estonia. Our registered office is at A.H. Tammsaare tee 47 Kristiine linnaosa, Talllinn, 11316 Harju maakond.
Gathering and Use of Personal Information
We may collect your Personal Information if you use cdiamondcoin.com (hereinafter, “Platform”, “Site”). This is defined as collection for the purpose of provision of service(s) to you.
The Cdiamondcoin OÜ is regarded as a data controller. The types of Personal Information which we collect may include:
● your name;
● your photographic identification;
● details from your identity documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc.;
● your address;
● your phone number;
● your e-mail address;
● your IP address, Browser and Operating System information;
● your banking details including account numbers;
● your date of birth.
We will process your Personal Information only for the purpose(s) of providing to you the service(s) that you ask us to provide you and to satisfy the legal obligations stemming from regulatory obligations that arise from providing you the service(s).
We may use your Personal Information for the following purposes:
● for provision of services and conclusion of the respective agreement by Cdiamondcoin OÜ;
● for performance of the obligations of Cdiamondcoin OÜ arising from the laws;
● to allow you to open and operate an Account on the Platform;
● to enable you to complete Transactions on the Platform;
● if you contact us, to reply to your queries;
● to analyse use of our Site;
● as required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.;
● to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
● for legitimate interest of Cdiamondcoin OÜ i.e market research, surveying our Users' needs and opinions on issues, such as our performance etc. Unless consented, your data for this purpose would be anonymised.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and will not be used to identify any individual unless that same individual.
We may use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) may place cookies on the hard drive of your computer and may receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
Disclosure of Personal Information
We may also share Users' Personal Information with law enforcement or regulatory agencies, as may be required by law. We may not be able to inform you of such sharing of data due to legal restrictions.
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data, present your objections towards your Personal Information processing by Cdiamondcoin OÜ and to file a complaint by sending an email to us at [email protected] or where possible, you can do these actions in your account profile page yourself. Upon your written request at [email protected], we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for providing you additional copies of your Personal Information to cover administrative costs.
You may also request the deletion or destruction of both the Account and Personal Information by sending an email to us at: [email protected] Cdiamondcoin OÜ will action your request immediately, except, where this is not consistent with its legal and regulatory obligations. You may also ask us to transfer your Personal Information to another controller of your choice. To ensure the confidentiality, integrity and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights. If you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing, until we can ensure that such actions are the true wish of the data subject. In the carrying out of our services we may use automated processing and profiling to reduce the risks of fraud, money laundering and abuse of our services. Through this automated processing, we carry out an analysis of your identification, transactional and behavioural patterns. We may not able to provide you with some or all our services if you do not wish this automated processing to be carried out. If you feel that this processing might be detrimental to you, we can provide you with further information about this automated processing by contacting us on [email protected]
We have implemented technical and organisational security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorised personnel of Cdiamondcoin OÜ have access to your Personal Information, and these personnel are required to treat the information as confidential. Where you have consented to, or we are obliged to pass on Personal Information to third parties to provide you with a requested service or in the carrying out of a regulatory or legal obligation, we will request that the same levels of technical and organisational security measure be applied through contractual arrangements, where possible.
Technical and organisational security measures in place will, from time to time, be reviewed in line with legal and technical developments.
In the event of a personal data breach or the failure of the measures of protection of such information we will immediately notify you without undue delay.
We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.
Retention of Personal Information
Your information is held within our servers located within the European Union. Access to this information is provided to employees of Cdiamondcoin OÜ whose office may also be outside of the European Union but who adhere to the same principles of data security and processes as those within the European Union.
In accordance with record keeping activities for Anti-Money Laundering, Tax and Company legal obligations, we will retain Accounts and Personal Information for, at least, a period of ten years after a user closes his account with us.
Data stored for regulatory purposes only will be protected from unnecessary processing and will be held only for the purpose of being able to provide information or access to relevant authorities.
Disposal of Personal Information
Once we do not have any obligation to providing you with a service you requested, nor an obligation to hold Personal Information for regulatory or legal purpose, we will anonymise or dispose of your Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to you.
Where we cannot directly remove such records, such as in archived backups, we will retain a log of which Personal Information should be removed if ever the backup data is restored.
We may use your Personal Information for marketing purposes under your consent. You have the right to retract the consent for us to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by unchecking marketing preferences check boxes on your account profile or by contacting us at any time on [email protected]
Our Data Protection Officer
Fraud, Phishing and Email scams disclaimer
Please be notified that Cdiamondcoinis not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help solve your issues for money. Remember - customer support is provided only via the Cdiamondcoin OÜ website and is always provided free of charge.
If you discovered what you believe is a fraud, phishing, or scam which impersonates Cdiamondcoin OÜ, please email us at [email protected]
You may also wish to check our Help Centre on https://support.cdiamondcoin.com/ for frequently asked questions where a solution may easily be found ready for you.